Sna101 Privacy Policy — How We Keep Your Information Safe

1 Introduction

Welcome to sna101.com. Our Privacy Policy ("Policy") sets out sna101's approach to collecting, using, storing, and protecting your personal information. By using the sna101 platform, you are considered to have agreed to this Privacy Policy.

This Privacy Policy applies to all sna101 services — including the website, mobile app, Sports Betting, casino games, slots, and all other services. We believe your privacy is a fundamental right, and sna101 is firmly committed to protecting it.

2 What Information We Collect

Sna101 may collect various types of information from you. Each type is detailed below:

Personally Identifiable Information:

• Full Name & Date of Birth
• Email Address and Mobile Number
• Residential Address & Country
• National ID or passport number (for KYC verification)
• Bank account or mobile banking details (for payment purposes)

Automatically Collected Data:

• IP Address and Device Type
• Browser Type & Operating System
• Activity logs on the platform (login times, page visits)
• Gaming & Betting History
• Cookies & Tracking Data

3 How We Collect Information

Sna101 collects your information through several methods. Each approach is transparent and based on your consent.

• Registration Form: You provide information directly when creating an account.
• Verification Process: Documents are collected separately for KYC and age verification.
• Transaction Information: Payment-related information is collected during deposits and withdrawals.
• Cookies & Tracking: Some information is collected automatically as you browse the website.
• Support Contact: Information provided during Live Chat or email contact is stored.

4 How We Use Your Information

Sna101 uses your information for specific, controlled purposes. All the reasons for use are outlined in detail below:

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To deliver uninterrupted gaming and betting services.
• To prevent fraud, money laundering, and unauthorized activity.
• To meet legal obligations and provide necessary information to regulatory bodies.
• To handle customer support and resolve complaints.
• To improve platform functionality and enhance the user experience.
• To send you relevant promotions and offers with your consent.

Sna101 never uses your information beyond the purposes stated above. Every use has a clear legal basis — either your consent, a legal obligation, or a contractual requirement.

5 Data Sharing Policy

Sna101 does not sell your personal information to any third party. However, information may be shared in the limited circumstances described below:

• Payment Processors: Payment gateways such as bKash, Nagad, Rocket, etc. — solely for processing transactions.
• Identity Verification Agencies: With an authorized body to complete the KYC process.
• Legal Authorities: Mandatory disclosure under court order or government directive.
• Security Agencies: To relevant authorities for the prevention of fraud or criminal activity.
• Technology Partners: To operate the platform — they are not permitted to use your data for their own purposes.

6 Cookie Policy

Sna101 uses cookies and similar tracking technologies to improve website functionality and personalize your experience. The types of cookies we use are described below:

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

7 Data Protection Measures

Sna101 follows the highest industry security standards to protect your information. Our security framework is as follows:

• 256-bit SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional security layer for your account — OTP or authenticator app at login.
• Firewall Protection: An advanced firewall system is active to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Data Masking: Sensitive information (such as card numbers) is masked within the system.
• Access Controls: Only authorized personnel have access to specific data.

8 Data Retention Period

Sna101 does not retain data beyond what is necessary. Retention periods for each type of information are listed below:

• Account Information: For the duration of the account and up to 5 years after closure.
• Transaction Records: Retention of up to 7 years is mandatory for legal purposes.
• KYC Documents: Up to 5 years after verification is complete.
• Support Contact: Up to 2 years after resolution.
• Gaming Logs: Retained for up to 1 year for security and dispute resolution purposes.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

9 Minors' Data

Sna101 is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors. Age verification is mandatory at registration, and KYC verification may be requested in cases of doubt.

If we become aware that data has been inadvertently collected from a minor, we will immediately close the account and delete all associated data. Parents or guardians who have any concerns are welcome to contact our support team.

10 How to Exercise Your Data Rights

To exercise your privacy rights, contact our support team. We are required to respond to your request within 30 days.

• Data Access Request: You may request a copy of the personal information we hold about you.
• Correction Request: Contact support to have any incorrect information updated.
• Deletion Request: Your data will be deleted unless we are legally required to retain it.
• Marketing Opt-Out: You can unsubscribe from promotional emails or SMS messages at any time.
• Complaints: If you have any concerns, you have the right to lodge a complaint with the relevant data protection authority.

11 International Data Transfers

Sna101 is an international platform. In some cases, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• The destination country maintains adequate data protection laws.
• International Standard Contractual Clauses (SCCs) are followed for all data transfers.
• Recipients are contractually bound to provide a level of protection equivalent to our Privacy Policy.

Contact our support team for more details on international data transfers.

12 Privacy Policy Updates

Sna101 may update this Privacy Policy from time to time. Any changes will be reflected with a new date on this page, and for significant updates we will notify you directly by email or in-app notification.

Continued use of the platform after any update will be taken as your acceptance of the revised Privacy Policy. We recommend checking this page regularly.

13 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We are available 24/7 to assist you.